Transform Your CX Strategy: Actionable Insights Delivered Weekdaily
Join customer support and success leaders learning how to future-proof their teams with strategies for leadership, AI in support, and customer experience excellence.
Hi, I’m Conor Pendergrast. I am a customer support and retention specialist with over 15 years of experience. I help CX professionals and in particular leaders stabilise and grow their careers.
Why should you join my weekdaily email list?
“I recommend it. Messages are concise, which is helpful in our high-interruption roles.” - Jared Call, Senior Manager of Support & Infrastructure @ VARGO
Lead Smarter Teams: Discover leadership tips to manage and motivate your team effectively.
Master AI in Support: Practical advice for integrating AI to scale operations and save time.
Stay Ahead in CX: Get the latest trends and actionable ideas to optimise customer experience.
“Conor’s depth of knowledge in CX and customer retention strategies is impressive, and he possesses a rare ability to convey complex concepts in a clear and understandable manner. – Isabela Stisser, Account Management, Operations and Compliance @ Expensify
What You’ll Get
A free, short, actionable email every weekday
Expert insights from me (Conor) and other CX leaders
Bonus resources to put strategies into action
Want some examples of what I’ve been writing about?
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