Turn Intercom Chaos into Your Support Superpower

Hey, I’m Conor.

If you’re leading customer support on Intercom, you’ve probably felt this:

• The inbox never stops filling up.

• Bots keep giving the wrong answers.

• Half of your help centre is out of date (but… which half?).

• Everyone’s talking about AI — but nobody’s talking about how to make it work without tanking your support experience.

You’ve got the tools. But you’re buried in conversations, workflows, and firefighting to actually use them.

That’s where I come in.

I help B2B SaaS support leaders turn Intercom from inbox chaos into a strategic advantage. I’ve been where you are, and I merge my 9.5 years at Expensify as a senior leader in customer support with my expertise in Intercom.

Through coaching, consulting, and plenty of nerding out over Fin, I help you:

1. Clean up your messy Intercom setup

2. Design smarter bots and workflows that actually help customers

3. Make your help centre useful (for customers and Fin)

4. Build dashboards that prove support drives revenue and retention

5. Lead your team with more calm and confidence

Not quite ready for coaching or consulting? No problem.

Every weekday, I send out one short, practical tip for support leaders running on Intercom. No fluff, no 75-page PDFs — just real-world ideas you can use right away.

👉 Get daily tips for support leaders on Intercom

If you’re ready to spend less time firefighting and more time leading, you’re in the right place. Let’s make Intercom your superpower - not your stressor.