Transform Your CX Strategy: Actionable Insights Delivered Weekly Daily
Join customer support and success leaders learning how to future-proof their teams with strategies for leadership, AI in support, and customer experience excellence. For January 2025, I’m running a daily newsletter!
Hi, I’m Conor Pendergrast. I am a customer support and retention specialist with over 15 years of experience. I help CX professionals and in particular leaders stabilise and grow their careers.
Why should you join my newsletter?
Lead Smarter Teams: Discover leadership tips to manage and motivate your team effectively.
Master AI in Support: Practical advice for integrating AI to scale operations and save time.
Stay Ahead in CX: Get the latest trends and actionable ideas to optimise customer experience.
“Conor’s depth of knowledge in CX and customer retention strategies is impressive, and he possesses a rare ability to convey complex concepts in a clear and understandable manner. – Isabela Stisser, Account Management, Operations and Compliance @ Expensify
What You’ll Get
A free, actionable email every week
Expert insights from me (Conor) and other CX leaders
Bonus resources to put strategies into action
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