AI in Customer Support Roadmap
Turn uncertainty into clarity with a custom roadmap for AI adoption in your customer support team.
Is your customer support feeling out of control?
Your support team is overwhelmed. Costs are climbing, ticket volumes are surging, and your customers’ expectations keep growing. You know AI has the potential to help, but where do you even start?
The options feel endless, the risks are high, and your team worries their jobs might disappear. Meanwhile, you’re stuck juggling short-term firefighting and long-term planning.
You’ve tried to get up to speed on how AI can transform your customer support. You’ve read all the articles, listened to the podcasts, sat through the webinars, and skimmed a mountain of resources – but none of it tells you how to make it work for your team, your customers, or your business.
Imagine knowing what to do next
Imagine a support operation that thrives with AI, where your team is no longer buried under repetitive interactions and tasks. Instead, they’re empowered to focus on meaningful work and deliver an outstanding customer experience.
You have a clear, actionable plan to navigate the AI landscape confidently. Decisions are faster, your team feels secure and excited about their roles, and your customers rave about their seamless support experience - all while you keep costs under control.
Get a personalised plan from a seasoned CS professional
Here’s how I’ll get you there:
1. Introductory Call
A conversation to understand your goals, challenges, and how this roadmap can be tailored for your business.
2. Thorough Audit
I’ll review your input, interview key colleagues, and analyse your documentation, processes, and current customer support experience.
3. Detailed Roadmap
A no-fluff document with clear recommendations, next steps, and a focused plan to adopt AI and transform your team.
4. Roadmap Presentation
A live meeting to review and finalise your roadmap, ensuring it’s actionable and aligned with your goals. The presentation typically includes recommendations and outcomes for immediate, 3-month and 12-month projects.
Why choose me?
I’m Conor Pendergrast, a customer support coach and consultant.
You avoid shifting internal resources. With 15 years of CX experience across diverse industries, I bring deep expertise and fresh perspectives without pulling your team away from their day-to-day work.
Specialised in customer support. Unlike general AI consultants, I understand the unique needs and challenges of support teams.
Truly impartial advice. I’m not tied to any specific software vendor, so my recommendations are focused on the right tools for your team. If I have any interests in a product, I’ll disclose them up front.
While I am based in the UK, I keep peculiar working hours and flex to work with clients around the world. If you’re interested, click the Apply Now button and tell me as much as you want about how you think I can help.
This service is limited to two clients per month. Why? I dedicate the focused time and effort needed to deliver a high-quality roadmap that truly works for you.
Your AI in Customer Support Roadmap is £1,700 (~USD $2,100).
Not ready yet? My daily newsletter delivers a short email every day, to help you think through your customer support challenges
“More generally, Conor is skilled and experienced in all aspects of customer success, from directly managing customers to building out our CS team. I would strongly recommend Conor as a resource to anyone looking for help building out their customer success program”
Sasha Kluger (Senior Customer Success Manager at Expensify)
Curious about how we’ll work together on a AI in Customer Support Roadmap?
Let me step you through it.
You’ll apply using that shiny Apply Now button just above (click it! Wasn’t that fun?)
If we’re a fit, I’ll book an introductory call where we’ll discuss the process (good thing you’re already prepared for that!)
You’ll pay for the AI in CS Roadmap service and will fill in a short research piece to give me a full understanding of your business context and problem set
Then, we’ll have a Working Review call where we’ll dig into the details even further and run through the State of Affairs Checklist (after this point, I may need to spend more time researching the problem by interviewing your colleagues or customers)
I’ll then set to work creating your AI in CS Roadmap (while you wait, join my newsletter to learn every day)
I’ll send the AI in CS Roadmap to you (packed with information on your unique challenges, resources, and strategic and tactical recommendations), alongside anything else that we’ve agreed I’ll include (project timelines, interview recordings etc)
We’ll review all of that in our AI in CS Roadmap Review call, to answer your questions, clarify details and confirm your next steps
Simple, complete, and high-value. Nothing hand-wavy, just direct tactical and strategic plans that will guide you towards your business goals in customer support or customer success.
So, what are you waiting for? Scroll back up and click Apply Now
“One of my favorite things about Conor is his level-headedness: he doesn’t get flustered or overwhelmed or stuck, he stays calm in the face of chaos, and he takes a measured approach to problem-solving. He was a rockstar at customer retention projects, led our CX team through some difficult reorgs, and was always a reliable leader, teammate, mentor, and friend.”
Gabi Horowitz (former Head of Marketing at Expensify)
100% “Questions Asked” Guarantee
I get it - investing in a service like this can feel like a leap. That’s why I offer a straightforward, no-risk guarantee.
If you’re not happy with the roadmap you receive (if it doesn’t give you the clarity, confidence, or actionable steps you need) we’ll hop on a short “Wrap-Up” call to address your concerns. If I can’t resolve them, I’ll give you a full refund.
No hoops to jump through, no endless back-and-forth discussions. Just a commitment to deliver work that meets your needs - or your money back.
This guarantee is my way of making sure you feel 100% confident in moving forward. Let’s get started - click the Apply Now button above.