Podcasting, coaching and roadmapping (oh my)

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Oh, hello! My interview on Sarah Caminiti's Epochal Growth podcast is now live. We talked about managing parental leave. I think you'll like this one - it's a pet topic for me, and one that I can speak to for even longer than the 47 minutes of the episode. We talked about:

• How to prepare for parental leave (including! Write down what your job actually involves, get a parental leave buddy to take notes, and make plans with your partner)

• How to come back from parental leave (read your parental leave notes then archive everything else!)

• How a coach, leader or mentor can help during this transition

You can watch on YouTube, Spotify or Apple Podcasts. This is the start of a series with Sarah on transitions at work, so let me know what else you'd like to learn about!

Speaking of transitions! Coaching continues to go well, and we're up to three clients out of the four seats available. last seat may be filled next week, at which point I'll set up a waiting list and revise the processes and offering to make sure it's working to deliver the best value to my clients.

Finally for now, as I mentioned last time, I launched CX Roadmapping. Know someone with tricky customer support problems? Send them my way.

Bye!